VinnieWinners Privacy Policy

At VinnieWinners, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit VinnieWinners casino, register an account, or use any of our services. By accessing our platform, you agree to the practices described below.

Who We Are

VinnieWinners is operated by Stellar Ltd, a company incorporated under the laws of The Autonomous Island of Anjouan, Union of Comoros, with registration number 15789 and registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. We operate under a licence granted by the Gaming Board of Anjouan at Mutsamudu, licence No. ALSI-202411077-FI2. Our VinnieWinners platform serves an international audience, and we process personal data in accordance with this policy and applicable law.

Information We Collect

When you use VinnieWinners casino, we collect several categories of information to provide our services, verify your identity, and comply with our legal obligations. Here at VinnieWinners, we gather data both directly from you and automatically as you interact with our website.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We record financial information, including deposit and withdrawal history, payment method details, and transaction amounts.
• We may request photo ID, proof of address, a selfie, or arrange a verification call before processing withdrawals or at any point during our relationship with you.
• We log your gaming activity, including games played, bets placed, wins, losses, and bonus usage.
• We collect technical data such as your IP address, device type, browser information, and login timestamps.
• We use cookies and similar technologies to remember your preferences and improve your experience at VinnieWinners.

Why We Collect Your Data

Our VinnieWinners team uses your data for legitimate business purposes, including account creation, identity verification, fraud prevention, and compliance with anti-money laundering regulations. We also use your information to process deposits and withdrawals, manage the welcome bonus and other promotions, and communicate with you regarding account activity, security matters, or customer support requests. Additionally, we may use aggregated data to improve our game offerings and platform performance.

How We Use Cookies

We at VinnieWinners use cookies to keep you logged in, remember your language and currency preferences, and analyse how visitors use our website. Cookies also help us detect suspicious activity and enforce our policy prohibiting the use of VPNs, proxies, or other location-masking services. You can manage cookie settings through your browser, though disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, our VinnieWinners platform may share information with trusted partners where necessary to operate our business effectively.

• We share data with payment processors to facilitate deposits and withdrawals via credit and debit cards, Skrill, Neteller, bank transfer, prepaid vouchers, and crypto.
• We disclose information to regulatory authorities, including the Gaming Board of Anjouan, when required by law or licence conditions.
• We may share data with identity verification providers to confirm your age, identity and address.
• We work with fraud prevention services to protect against chargebacks and unauthorized account activity.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. Our VinnieWinners records related to transactions, verification documents, and dispute resolution are kept in accordance with applicable retention requirements. Disputes must be lodged within 3 days of a bet being settled, and we aim to respond to queries within 28 days, which may require us to retain relevant records during this period.

Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. At VinnieWinners, we restrict access to personal information to employees and partners who need it to perform their duties. While we strive to safeguard your information, no system is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. Our VinnieWinners support team is available to assist you with any requests related to your information.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to certain processing activities or request restrictions on how we use your data.
• You can request self-exclusion by contacting our support team; self-exclusion takes effect within 24 hours of the request.

Restricted Jurisdictions

Registration and access to VinnieWinners casino are not permitted for residents of certain countries, including Austria, France, Germany, the Netherlands, Spain, the United Kingdom, the USA, Australia, and others listed in our terms. If you attempt to register from a restricted location, we may collect additional data to verify your location and enforce these restrictions, including checks related to our prohibition on VPN and proxy use.

Contacting Us

If you have questions about this Privacy Policy or how we handle your personal data, you can reach our support team through live chat, available 24/7, or by emailing support@vinniewinners.com. We at VinnieWinners are committed to addressing your concerns promptly and transparently.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you through our website or via email. We encourage you to review this policy periodically to stay informed about how we protect your data at VinnieWinners.